How can we help?

Confirm that your mobile number is correct and can receive SMS, then request a new code after the timer ends. Check your signal and avoid repeatedly requesting codes in quick succession. If the message still does not arrive, contact us with your mobile network and number.

Open Account → Order History to find the order number and current status. Contact our team with that order number, the phone number used for the order and a brief description of what you need.

The augmented-reality feature requires an iPhone with a TrueDepth front camera, iOS 17 or later, camera permission and a network connection for the first image load. Open iPhone Settings, find Retro by Tasha and enable Camera access.

On your iPhone, open Settings → Notifications → Retro by Tasha, turn on Allow Notifications, and enable Lock Screen and Banners. Notification delivery also requires an internet connection.

Review our Return and Refund Policy, then contact the Retro by Tasha team with your order number and the item you want to return. Photos are helpful for damaged, defective or incorrect goods.

In the app, open Account, choose Delete Account and follow the confirmation steps. If you cannot access the app, email us from your registered contact address or provide the registered phone number so we can verify the request.