Terms of Service

1. About these Terms

These Terms of Service (the “Terms”) govern your access to and use of the Retro by Tasha mobile application, the Retro by Tasha online store, related websites, content, showrooms and services (together, the “Services”). The Services are operated by RetroEyeglasses by Tasha (“Retro by Tasha”, “we”, “us” or “our”).

By creating an account, placing an order, requesting a design consultation, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services. Nothing in these Terms limits a right or remedy that cannot lawfully be limited under Ghanaian law.

2. Eligibility and customer accounts

• You must have legal capacity to enter a contract. If you are under 18, a parent or legal guardian must use the Services and place orders for you.
• You must provide accurate, current information and keep your telephone number, delivery details and other account information up to date.
• You are responsible for activity under your account and for keeping verification codes and access to your device secure. Tell us promptly if you suspect unauthorised use.
• We may refuse, restrict or close an account where reasonably necessary to protect customers, prevent fraud, comply with law, or address a material breach of these Terms.

3. Product information and visualisation tools

We take reasonable care to describe and display products accurately. Colours, textures, proportions and finishes may vary because of lighting, screen settings, natural materials, hand finishing and manufacturing tolerances. Measurements are approximate unless expressly stated otherwise.

The virtual frame try-on is a visual aid only. On-screen colour, lens appearance, dimensions and fit may differ from the physical frame because of lighting, camera calibration, screen settings and face-tracking estimates. Confirm the published measurements and obtain an in-person fitting or professional optical advice where needed.

4. Prices, availability and payment

• Prices are displayed in Ghanaian Cedis (GHS) unless stated otherwise. Applicable taxes, delivery charges and other costs will be shown before you confirm an order.
• Products and promotions are subject to availability. Adding an item to a cart does not reserve it.
• We may correct an obvious pricing or description error before accepting an order. If payment has already been taken and you do not accept the correction, we will cancel the affected item and refund it.
• Payments may be processed by authorised third-party payment providers under their own terms. Retro by Tasha does not intentionally store complete card or mobile-money credentials.

5. Orders and formation of the contract

Before submitting an order, the checkout allows you to review the items, quantities, prices and customer details and to correct errors. Your order is an offer to buy. An on-screen or electronic acknowledgement confirms receipt, not acceptance. A binding sale is formed when we expressly accept the order or begin preparing it for delivery or collection.

We may decline or cancel an order before acceptance because of stock unavailability, an obvious error, suspected fraud, delivery limitations or another legitimate reason. If we cannot supply an item, we will notify you and refund any payment for it within the period required by law.

You may access order information in the app while your account remains available. Save or print any information you need for your own records.

6. Delivery, collection, title and risk

Delivery or collection estimates are estimates unless we expressly agree a fixed date. Please inspect items promptly. Title passes after full payment. Risk passes when the item is delivered to you or a person you nominate, or when you collect it. If you appoint a carrier that we did not offer, risk may pass when we hand the item to that carrier, to the extent permitted by law.

Unless expressly included, delivery does not include prescription-lens fitting, frame adjustment or optical consultation. Follow the care and fitting instructions supplied with the product.

7. Cancellations, returns and refunds

Your cancellation and return rights are set out in our Return and Refund Policy, which forms part of these Terms. For qualifying electronic purchases, Ghana’s Electronic Transactions Act, 2008 (Act 772) provides a statutory grace period, including the right to cancel a transaction for goods within fourteen days after receipt, subject to lawful exceptions. Defective, damaged, misdescribed and incorrect goods are handled in accordance with applicable law and the Return and Refund Policy.

8. Frame Finder and recommendations

Frame Finder suggestions are general style and fit guidance. They are not an eye examination, prescription, diagnosis or other regulated medical or optical service. You remain responsible for checking frame measurements and obtaining professional advice for prescription lenses, eye health and clinical suitability.

9. Photos, reviews and other customer content

You retain ownership of photos, videos, reviews, text and other material you submit. You confirm that you have the right to submit it and that it does not infringe another person’s rights or reveal information you are not entitled to share.

You grant Retro by Tasha a non-exclusive, royalty-free licence to host, copy and process submitted material only as reasonably needed to provide the requested service, administer an order, respond to a Frame Finder request, maintain security or comply with law. We will obtain separate permission before using an identifiable customer photo in public marketing or the customer gallery.

10. Acceptable use

You must not misuse the Services. In particular, you must not:

• break any law, commit fraud, impersonate another person or submit false information;
• interfere with security, availability or operation of the Services;
• introduce malware, scrape at an unreasonable rate, reverse engineer restricted components, or attempt unauthorised access;
• use another person’s personal information without lawful authority; or
• upload unlawful, harmful, abusive or infringing content.

11. Intellectual property

The Services, Retro by Tasha name and marks, catalogue presentation, app software, graphics and original content are owned by or licensed to Retro by Tasha and are protected by applicable intellectual-property laws. We grant you a personal, limited, revocable, non-transferable licence to use the app and Services for lawful personal shopping and frame-selection purposes. No other rights are transferred.

12. Privacy and communications

Our Privacy Policy explains how personal information is handled. We may send transactional communications needed for authentication, orders, delivery, security and support. Marketing messages will be sent only where permitted, and you may opt out of them without affecting transactional messages.

13. Third-party services and links

The Services may rely on app stores, map, payment, messaging, analytics, cloud-hosting or social-media providers. Their separate terms may apply. We are not responsible for independent third-party services, but this does not exclude responsibility that the law places on Retro by Tasha.

14. Service availability and changes

We may maintain, update or change the Services and may withdraw a feature where reasonably necessary. We do not guarantee uninterrupted availability. We will not retroactively change the material terms of an accepted order without your agreement.

15. Warranties and liability

We do not exclude implied conditions, warranties, consumer rights or remedies that cannot lawfully be excluded, including applicable rights relating to title, undisclosed defects, description, quality and fitness for a disclosed purpose.

To the maximum extent permitted by law, Retro by Tasha is not liable for indirect or unforeseeable loss, business loss arising from personal consumer use, or loss caused by misuse, an inaccurate self-measurement, unauthorised frame adjustment or an event beyond our reasonable control. We do not exclude liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

16. Complaints and dispute resolution

Please contact us first so we can try to resolve a complaint promptly. These Terms are governed by the laws of the Republic of Ghana. If a dispute cannot be resolved informally, either party may use a competent court or any applicable consumer redress process in Ghana. Nothing here prevents you from exercising a mandatory right to approach a regulator or court.

17. Changes to these Terms

We may update these Terms to reflect changes in law, the Services or our business. The current version and effective date will remain available at this URL. Material changes will apply prospectively, and we will provide notice where required.

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