User Privacy Choices

Your privacy controls

This page explains how to control the information and permissions used by the Retro by Tasha app and how to exercise rights under Ghana’s Data Protection Act, 2012 (Act 843). For complete details, read our Privacy Policy.

1. Notifications and marketing

Retro by Tasha broadcast messages

In the app, open Account → Notifications and switch broadcast notifications off. This stops optional Retro by Tasha promotional broadcasts but does not prevent essential order, security or service messages.

iPhone notification permission

Open iPhone Settings → Notifications → Retro by Tasha. You can turn notifications off completely or control Lock Screen, Notification Centre, banners, sounds and Live Activities.

Email, SMS or WhatsApp marketing

Use the unsubscribe instruction in the message where available, reply “STOP” where supported, or email info@retrobytasha.com with the subject “Marketing opt-out”. Transactional messages may continue where needed to serve you.

2. Camera and photo-library access

Open iPhone Settings → Privacy & Security → Camera or Photos, then change Retro by Tasha’s access. You can also open Settings → Retro by Tasha to see available permissions.

• Turning off Camera access disables virtual frame try-on and taking a new Frame Finder photo.
• Turning off Photos access prevents selecting Frame Finder photos from your library.
• The AR camera feed is processed on the device and is not uploaded by the AR feature.
• A Frame Finder photo is uploaded only after you select it and submit the request.

3. Favourites and Frame Finder photos

Remove a favourite from its product-detail page or the Favourites section. Before submitting a Frame Finder request, remove any selected photo you do not want uploaded.

To ask us to remove photos from an existing request without closing your account, email info@retrobytasha.com with the registered phone number and request details. We will assess the request against any legal or dispute-related retention requirement.

4. Access, correction or a copy of your information

Send a request to info@retrobytasha.com and state whether you want to access, correct or receive a copy of your information. Include:

• your registered mobile number;
• the specific information or correction requested; and
• a safe way for us to contact you.

For your protection, we will verify that you control the account or telephone number. Do not email a one-time verification code, mobile-money PIN, card number or password. We may ask for limited additional verification through a safer channel.

5. Object to or restrict processing

You may ask us to stop direct marketing, withdraw a consent for future processing, or object to particular processing where Ghanaian law provides that right. Email info@retrobytasha.com and explain the processing you want stopped. Withdrawal does not affect processing already lawfully completed and may make a requested feature unavailable.

6. Delete your Retro by Tasha account

Delete inside the app

1. Open Account.
2. Tap Delete Account.
3. Review the permanent-deletion notice and confirm.

An active order must first be completed or cancelled so Retro by Tasha does not lose the information needed to fulfil it. Account deletion is permanent and removes the live account, favourites, sign-in sessions, notification devices, stored notifications, usage events, order history and linked Frame Finder records, subject to limited information that must be retained by law or in security logs and backups.

If you cannot access the app

Email info@retrobytasha.com with the subject “Delete my Retro by Tasha account” and your registered mobile number. We will verify account control before deletion. Do not send a one-time code by email.

7. Questions or complaints

Contact us first so we can investigate and respond. If you are not satisfied, you may lodge a complaint with Ghana’s Data Protection Commission.

Privacy contact

When contacting us, do not send one-time verification codes, passwords, payment PINs or full card details.